Refund & Privacy Policy

We would accept returns if you notify us via email at within 30 days after your package had been
delivered (according to the tracking information provided). If 30 days had
gone by after your package was delivered, unfortunately, we would not be
able to offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that it
was in when you received it. It must also be in the original packaging.
What CANNOT be returned:
 Seasonal Goods
 Intimate or sanitary goods
 Health and personal care items
In the rare case that a product becomes faulty or a buyer receives a
product with defects, buyers are entitled to request for a product
replacement within 60 days of receiving the item. To request a
replacement, buyers are required to provide photo/video evidence of the
product's manufacturing defects via email at If
the case is deemed valid, we will cover the related cost to deliver a
**Please also include your invoice number/order number for us to
match up your order in the system.
*** Please enclose in the return package your order info and state
clearly if you would like a replacement or refund.

The following information is needed to process your request:
1) Your order number
2) The email address used to place the order
3) Reasons for return
Please send the above information to us via email
at You should also enclose it in your returned
package for us to match your order. Without the information, we would not
be able to identify and process your package.

Refunds (if applicable)
Once your return is received and inspected, we will notify you of the
approval or rejection of your refund.
If approved, your refund would be processed, and a credit would be
automatically applied to your credit card or original method of payment, you
can expect a refund within 1-3 business days. 
Alternatively, the credit can be applied via the form of an electronic gift card
of equivalent value.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, here are the steps you can take:
 Check your bank balance again (transactions may have been delayed).
 Contact your credit card company (it may take some time before your
refund is officially posted, as it may take up to 3-5 business days for
them to process the credit).
 Contact your bank (check the processing time before a refund is
Please contact us via email at should you
have further questions.

Replacements (if applicable)
We only replace defective or damaged items. If you need to exchange it for
the same item, email us at
- If you discover a fault, please contact us immediately including the
picture of the packaging of your order with the faulty item & your order
confirmation #? (within 3 days of receiving your parcel)
- You will be responsible for paying for your own shipping costs for
returning your item. Shipping costs are non-refundable. If you receive a
refund, the cost of return shipping will be deducted from your refund. 

- All returns and exchanges must be in brand new, restocking condition and
contain all original packaging and accessories to be accepted. 
- Items that have been in contact with any food product cannot be

- Product damaged through customer abuse or improper handling will not
be accepted. 
- Original Shipping charges and Return Delivery charges will not be

- Special Orders cannot be returned. 
Once we have received and inspected the returned merchandise, you will
be notified via email concerning your refund. If approved, you can expect a
refund within 1-3 business days.
What is NOT covered by warranty:
 Improper usage, storage, or handling of the item
 Using the item in a way that it was not designed for
 Damage caused by impact, shock, sand/dust/dirt, dampness, leaking
batteries, fire, theft, attempted theft, vandalism, corrosion, frost, flooding,
earthquakes, lightning, or other adverse weather conditions
 Any accidental or malicious damage
Privacy Policy: 
When you purchase something from our store, as part of the buying and
selling process, we collect the personal information you give us such as
your name, address and email address. 
When you browse our store, we also automatically receive your computer’s

internet protocol (IP) address in order to provide us with information that
helps us learn about your browser and operating system. 
Email marketing (if applicable): With your permission, we may send you
emails about our store, new products, and other updates.
How do you get my consent? 
When you provide us with personal information to complete a transaction,
verify your credit card, place an order, arrange for a delivery or return a
purchase, we imply that you consent to our collecting it and using it for that
specific reason only. 
If we ask for your personal information for a secondary reason, like
marketing, we will either ask you directly for your expressed consent or
provide you with an opportunity to say no.
How do I withdraw my consent? 
If after you opt-in, you change your mind, you may withdraw your consent
for us to contact you, for the continued collection, use or disclosure of your
information, at any time, by contacting us at
We may disclose your personal information if we are required by law to do
so or if you violate our Terms of Service.
Our store is hosted on Shopify Inc. They provide us with the online e-
commerce platform that allows us to sell our products and services to you. 
Your data is stored through Shopify’s data storage, databases, and the
general Shopify application. They store your data on a secure server
behind a firewall.
If you choose a direct payment gateway to complete your purchase, then
Shopify stores your credit card data. It is encrypted through the Payment
Card Industry Data Security Standard (PCI-DSS). Your purchase
transaction data is stored only as long as is necessary to complete your
purchase transaction. After that is complete, your purchase transaction
information is deleted. 
All direct payment gateways adhere to the standards set by PCI-DSS as
managed by the PCI Security Standards Council, which is a joint effort of
brands like Visa, MasterCard, American Express and Discover. 

PCI-DSS requirements help ensure the secure handling of credit card
information by our store and its service providers. 
For more insight, you may also want to read Shopify’s Terms of Service
( or Privacy Statement
In general, the third-party providers used by us will only collect, use and
disclose your information to the extent necessary to allow them to perform
the services they provide to us. 
However, certain third-party service providers, such as payment gateways
and other payment transaction processors, have their own privacy policies
in respect to the information we are required to provide to them for your
purchase-related transactions. 
For these providers, we recommend that you read their privacy policies so
you can understand the manner in which your personal information will be
handled by these providers. 
In particular, remember that certain providers may be located in or have
facilities that are located in a different jurisdiction than either you or us. So
if you elect to proceed with a transaction that involves the services of a
third-party service provider, then your information may become subject to
the laws of the jurisdiction(s) in which that service provider or its facilities
are located. 
As an example, if you are located in Canada and your transaction is
processed by a payment gateway located in the United States, then your
personal information used in completing that transaction may be subject to
disclosure under United States legislation, including the Patriot Act. 
Once you leave our store’s website or are redirected to a third-party
website or application, you are no longer governed by this Privacy Policy or
our website’s Terms of Service.
When you click on links on our store, they may direct you away from our
site. We are not responsible for the privacy practices of other sites and
encourage you to read their privacy statements. 
Google analytics: 
Our store uses Google Analytics to help us learn about who visits our site
and what pages are being looked at

To protect your personal information, we take reasonable precautions and
follow industry best practices to make sure it is not inappropriately lost,
misused, accessed, disclosed, altered or destroyed. 
If you provide us with your credit card information, the information is
encrypted using secure socket layer technology (SSL) and stored with a
AES-256 encryption. Although no method of transmission over the Internet
or electronic storage is 100% secure, we follow all PCI-DSS requirements
and implement additional generally accepted industry standards.
Here is a list of cookies that we use. We’ve listed them here so you that
you can choose if you want to opt-out of cookies or not. 
_session_id, unique token, sessional, Allows Shopify to store information
about your session (referrer, landing page, etc). 
_shopify_visit, no data held, Persistent for 30 minutes from the last visit,
Used by our website provider’s internal stats tracker to record the number
of visits 
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the
next day, Counts the number of visits to a store by a single customer. 
cart, unique token, persistent for 2 weeks, Stores information about the
contents of your cart. 
_secure_session_id, unique token, sessional 
storefront_digest, unique token, indefinite If the shop has a password, this
is used to determine if the current visitor has access. 
PREF, persistent for a very short period, Set by Google and tracks who
visits the store and from where
By using this site, you represent that you are at least the age of majority in
your state or province of residence, or that you are the age of majority in
your state or province of residence and you have given us your consent to
allow any of your minor dependents to use this site.
We reserve the right to modify this privacy policy at any time, so please
review it frequently. Changes and clarifications will take effect immediately
upon their posting on the website. If we make material changes to this
policy, we will notify you here that it has been updated, so that you are
aware of what information we collect, how we use it, and under what
circumstances, if any, we use and/or disclose it. 
If our store is acquired or merged with another company, your information

may be transferred to the new owners so that we may continue to sell
products to you.
If you would like to: access, correct, amend or delete any personal
information we have about you, register a complaint, or simply want more
information contact our Privacy Compliance Officer at support@